Refund policy

At Chennamma Ajji, customer satisfaction is important to us. If you receive a damaged or defective product, we’re here to help.

1. Eligibility for Returns

We only accept returns under the following conditions:

The item was damaged or defective at the time of delivery
You contact us within 1 day of receiving the order
The item is unused and in its original packaging
You provide proof of purchase (order number or receipt)

We do not accept returns for used products or items damaged due to misuse.

2. How to Request a Return

To request a return, email us at contact@chennammaajji.com with:

Your order number
A brief description of the issue
Clear photos or videos showing the damage or defect

Our team will review your request and respond with the next steps.

3. Return Approval & Shipping

Returns must be approved by our support team before being sent back
If approved, we will provide return instructions
Items sent back without prior approval may not be accepted

4. Refund Process

Once your returned item is received and inspected:

Your refund will be credited to the original payment method within 10 business days
Processing time may vary depending on your bank or payment provider

5. Delayed Refunds

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@chennammaajji.com.